Emergency WordPress Support

Q: Do you offer other WordPress services?

WordPress Maintenance Services WooCommerce Maintenance Services WordPress Malware Removal Service WordPress Speed Optimization Service WordPress Emergency Service

Quick Fix For Crashed, Hacked, Or Problematic Websites

We offer round-the-clock assistance with a guaranteed response time of 2 to 4 hours. No matter what issues your website is experiencing – be it a crash, hack, or other problems – we will work swiftly to provide a prompt solution.

Emergency Technical Support for WordPress

WordPress Emergency Fix

Your WordPress website’s performance may be affected by several factors such as hosting, themes, plugins, and faulty installation. If you encounter any critical errors, we can promptly resolve them and ensure that your site functions smoothly. However, please note that the Emergency Fix plan is limited to fixing one error and cannot be combined with other plans. It does not include malware removal services, so you may need to explore alternative support plans if you suspect that your site has been infected with malware.

Priority & Respond Promptly

We recognize the urgency of Emergency support and value your time. Therefore, we offer an Priority Response.

Completion Time: Within 2 to 4 Hours

We typically resolve WordPress error or issue and recover the site within 2-4 business hours in most cases.

One-Time Fee:
S$199 Nett

We offer a one-time S$199 fee to resolve your site error or issue, recover your site. We start immediately.

WordPress Emergency Technical Support

WordPress Emergency Support Service

Our WordPress Emergency Support service is designed to provide immediate assistance to website owners who are experiencing critical issues with their WordPress sites. We are a fast and reliable Emergency WordPress Support service provider with 24/7 availability of developers via phone, chat, and email. Our WordPress Emergency Support service is designed to assist you when everything seems to be going wrong with your WordPress site. We can help resolve various issues such as:

Site Gone Wrong

Site breaking after WordPress Core or Plugins Updates

Errors Message

You are encountering errors on every page of your website.

Redirect to Other Site

Your site may have been infected with malware or hacked.

Internal server errors

Your site may have been infected with malware or hacked.

White Screen of Death

Instead of an error message, the site simply show a blank screen.

No Images Show Up

Your website images are either not appearing or displaying incorrectly.

Theme Errors

Theme is not displaying correctly or default WordPress theme.

Strange Characters

Strange characters appearing on your website

Database Errors

Website show "Error Establishing a Database Connection"

Technical Issues

Receive Site email notifications indicating technical issue

Memory Limit Error

Site loading very slow, or site shows Memory Limit Error

Blacklist By Google

Visitors report red warning about hackers on your site.

Sign up WordPress Emergency Support

Get Your WordPress Site Fixed Now

With our WordPress Emergency Support service, you can count on us to deliver quick and efficient solutions to any urgent problems with your website. We offer a fast response time and use the latest tools and techniques to diagnose and fix issues, ensuring that your site is up and running in no time. We can start working on your website immediately. We assign each WordPress issue or task to a dedicated and experienced WordPress expert to ensure efficient resolution and complete customer satisfaction.

Having your own team of WordPress experts available 24/7 can provide you with peace of mind in case of any emergency situations and ensure that your website receives the necessary support at all times.

Find out our WordPress Maintenance Plan, from S$89/mo.

Sign-up for One-time WordPress Emergency Services

WordPress Emergency Support Services

Name

Company

Phone

Website / URL

Your cPanel Login

We will require your cPanel login to fix the website login issue.

cPanel Login URL

cPanel Username

cPanel Password

Your WordPress Login

Leave this blank if you do not have or forgot

WordPress Login URL

WordPress Username

WordPress Password

Note: Please be assured that we will keep all your login information confidential.

Remarks / Comments

Acknowledgement

I have read and understood the the following:

If the login information provided for a cPanel account is incorrect, it may take more than 24 hours to fix the issue.
If the problem cannot be resolved, the customer will receive a full refund of their payment (S$99).
This request is for a single website only. To submit a request for additional websites, a separate submission is required.

WordPress Emergency Support FAQ

Frequently Asked Questions

We’ve answered some common WordPress support questions below.

Feel free to reach out to us regarding any website problems you may have before placing your order.

Our sales and support team work 24/7 and are delighted to answer any queries you may have.

What should be done in case of an emergency with a WordPress website?

If you encounter an emergency with your WordPress website, please don’t hesitate to reach out to our support team via phone or live chat. Our team will assist you in identifying the issue and guide you on the necessary steps to resolve it as soon as possible.

How to avoid experiencing emergency issues with WordPress?

By subscribing to our WordPress Maintenance Packages, you can ensure ongoing support for your website and mitigate the risk of security issues. It’s like having your own dedicated support team, ready to assist you whenever you require help. This will save you a significant amount of time and effort.

What is the typical timeframe for resolving an emergency issue on a website?

Can you explain the process of onboarding?

To sign up, fill out the online form on our website. Choose from a one-time task or a Monthly Support and Maintenance Plan. Technical issues and support are generally included with our maintenance plan.

What details do you require to begin?

In order to proceed with your website project, we need a cPanel/server login detail, WordPress admin username, and/or FTP access.

What is our Money Back Guarantee?

We offer a complete refund of your money if we are unable to resolve your website issue, and you have up to 14 days to request a refund.

Please feel free to contact us regarding any website problems you may have before placing your order. Please note that in some cases, your website may have multiple issues that require separate services to resolv

Is there special pricing for educators / nonprofits?

Yes, JustSimple offers up to 50% discount for accredited educational institutions and non profits. You can contact support and submit proof of your company’s status to request the discount.

What payment methods can I use?

We accept debit and credit card payment via Stripe for ad-hoc, monthly and annual subscriptions. Payment thru Stripe, will help to facilitate your monthly/annual billing and allow Stripe to send you receipts for your monthly/annual payment. Organizations that prefer to pay with bank or cheque can contact support for details on how to submit a request.

Do you offer other WordPress services?

Can you fix some of my other WordPress problems?

Absolutely, we can assist you with any other issues related to your WordPress site. Our team of WordPress experts can provide you with comprehensive consultancy and advice. Please contact us if you have any other issues, as we offer a full range of solutions for WordPress sites.

My website has been hacked in the past. How does JustSimple Digital ensure this won’t happen again?

For best practice, we will ensure your site have latest server, hosting and software security patches updated before we taking over the site maintenance. If your site is running an opensource like WordPress, we will perform perform proactive security and malware scans to ensure your sites running are free from intrusions.

WordPress Monthly Maintenance Service

When you need regular work done on your site...

If your WordPress web site needs regular content updates and support each month, retainer plans are for you! Strengthen your WordPress website with our monitoring services. We keep your site performance optimized, update plugins, themes and more to reduce cybersecurity risks and prevent monetary loss caused by outdated websites.