WordPress Maintenance & Support Plans

WordPress is open-source software that requires regular updates for security, performance, stability, and new features. Neglecting updates to both the core, themes, and plugins can put a website at risk of breaking or being hacked. Our WordPress maintenance service takes care of these updates so you can focus on your business, ensuring your website is always up-to-date, secure, and stable.

Absolutely! Our area of expertise is WooCommerce and we offer a maintenance plan specifically designed for WooCommerce websites. Be sure to take a look!

For small website changes or fixes (up to 30 min per task), we offer unlimited tasks including theme code adjustments, plugin setup, CSS design improvements, mobile/tablet optimization, etc.

We are equipped to handle additional requests that may take longer than our typical turnaround time, such as:

• Implementing simple Custom CSS/JS
• Performing search and replace operations
• Adding code snippets through WP hooks
• Installing more complex plugins, such as caching plugins or free WooCommerce add-ons
• Making performance or page-speed related adjustments based on GT Metrix reports
• Conducting minor troubleshooting to resolve issues related to plugin and theme compatibility
• Installing tracking codes, such as Google Analytics
• Testing contact forms and checkout workflows.

Submit your maintenance tasks through our support system and let us handle the rest.

Tasks that can be resolved in under 30 minutes can typically be handled within the WordPress admin panel. Each content updates request (per Man-Hours) will be complete by next working day.

If you have more complex issues, we are happy to assist you in troubleshooting and determining the best resolution for your needs.

Content edits that we can handle include

• publishing blog posts and new pages from Word or Text documents
• adding, removing, or editing text on posts, pages, and products
• uploading provided JPG and PNG images and adding them to pages
• cropping and resizing images within the WordPress dashboard, and
• adding provided Yoast keywords, titles, snippets, and more.
• configure popups, notification bars
• create image galleries, edit page slugs
• add, remove, or edit users,
• upload PDFs
• adjust widgets, and more.

Content Updates do not cover 

• graphics design work
• advanced SEO work
• advanced design customisations,
• editing custom code, custom coding of new functionality (plugins, themes etc)
• PSD to WordPress, or
• anything that leads to design and/or development of a new website.

We offer Site Content Maintenance hourly work or retainer plans for who require more content updates, custom development and data entry tasks, such as inserting a large number of products or articles.

Certainly, you can request as many tasks as you need, as there is no restriction on the number of requests. However, if there are several tasks for the same website, we may prioritize and coordinate them to avoid redundancy.

Certainly, you can request as many tasks as you need, as there is no restriction on the number of requests. However, if there are several tasks for the same website, we may prioritize and coordinate them to avoid redundancy.

Provided below are effective ways to communicate with us to ensure that we can quickly and efficiently complete your requests with absolute clarity.

EXAMPLE 1 – Modify Content
Our technical team finds it particularly helpful to receive images of the issue you’re experiencing as this enables us to identify exactly what needs to be done.

– Please include screenshots (from your computer desktop)
– Add a descriptive subject , e.g, Services page needs re-alignment
– Explain: “Please adjust and justify 3 paragraph content on Service page(yoursite.com/service-abc-xxx/). Thanks”

EXAMPLE 2 – Fixing Bugs / Small Fix

– Please include screenshots, e.g., Screeshot from your mobile phone
– Add a descriptive subject , e.g, About Us page – Text and Image are overlapping
– Explain: “Please find the screenshot (i’m using Android phone), on About Us page (yoursite.com/about/my-company/) the featured image and first paragraph content was overlapping. Please help to adjust it, thanks!”

Note: Be as specific as possible. Provide as many details as possible when providing us with edits or tasks to complete. This way, we have a clear understanding of what needs to be done.

The subscription doesn’t have a minimum duration and payments are made for the subscribed period. You can cancel the subscription anytime before the renewal date, but we don’t offer refunds for early cancellations.

Although the majority of jobs are typically performed from Monday to Friday within regular business hours, our team operates in various time zones, which requires us to stay attentive to emails both during the day and at night. Rest assured, we aim to reply to your inquiries within 24 hours.

Response times for support tickets vary based on your plan, ranging from 4 hours to 12 hours. When you send us support email, or submit a ticket, typically respond to your ticket within 4-12 hours. Once your ticket is assigned to one of our support techs, it can take 12-24 hours to complete your request.